Privacy Policy
How Premium Garage Doors collects, uses and protects your personal information when you use our website or request a quote.
1. Introduction
Premium Garage Doors ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and to enquiries you make with us across Sydney, NSW. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information we collect
We only collect information that helps us respond to your enquiry and provide our services, including:
- Contact details — your name, phone number, email address and suburb or postcode.
- Enquiry details — the service you are interested in and any message you send us.
- Technical data — basic, non-identifying information such as browser type and pages visited, collected automatically to keep the site working and secure.
3. How we use your information
We use your information to:
- Respond to quote requests and contact enquiries;
- Arrange inspections, installations, repairs and servicing;
- Provide quotes, invoices and customer support;
- Improve our website and the quality of our service.
We do not sell your personal information, and we do not send marketing you have not asked for.
4. Forms and third-party services
Our enquiry and quote forms are delivered to us using Web3Forms, which forwards your submission to our business inbox. We also embed a Google Maps location and use Google Fonts. These providers may process limited technical data to deliver their service, subject to their own privacy policies. Submitting a form means you consent to your details being sent to us through this provider.
5. Cookies and analytics
We may use cookies or similar technologies to understand how the site is used and to support conversion tracking. You can control or block cookies through your browser settings; some features may not work as well if you do.
6. Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe and retain it only as long as needed.
7. Your rights
You can ask us to access or correct the personal information we hold about you, or request that we delete it, by contacting us using the details below. We will respond within a reasonable time.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised date shown above.
9. Contact us
Questions about this policy or your information? Reach us at info@premiumgaragedoors.com.au or call 0410 888 118.